Your pipe replaced, your driveway left alone
Low pressure, a rising bill, a wet patch on the lawn or a lead pipe flagged in a survey. We find what has actually failed and put it right — usually without lifting a single block of your paving.
Burst pipe or major leak?Call 0800 520 0043
The sector
The pipe from your boundary to your house is yours.
This surprises most people. The water company looks after the pipe up to the point where it crosses from public land onto your property, usually at or near the boundary. From there to your building it is private pipework, and it is the responsibility of the property it supplies — including any leak on it, and including the bill for the water lost.
Most of these pipes were laid decades ago in lead, galvanised steel or early polythene. They rarely fail suddenly. Pressure drops a little each year, a bill creeps up, a patch of lawn stays green through a dry August, and then a joint gives way under the driveway.
We locate the problem before breaking any ground, tell you honestly whether it needs a repair or a full renewal, and use trenchless moling wherever the ground allows — which means two small pits rather than a trench across your garden.
What you need from us
Four reasons people call us.
- 01Something is wrong and you are not sure what
Supply Pipes
Repair, replacement and installation of the private pipe between your boundary and your home, with an honest answer on which of those you actually need.Located before diggingRepair or renew, advised honestlyReinstatement includedRead more - 02A survey flagged lead, or the house is pre-1970
Lead Pipe Replacement
The full private run replaced in modern blue MDPE. We replace all of it rather than part — cutting into lead and leaving some of it in service can make the water worse for a while — and the old run is capped off and left in the ground.Whole run, not partialWaterSafe approvedSend us a photo to identify itRead more - 03The bill has gone up and you cannot see why
Leakage Services
Acoustic detection finds the leak from the surface, so the hole we dig is a metre wide rather than the length of your drive.Non-invasive location24/7 for burst pipesRepaired the same visitRead more - 04You do not want the driveway dug up
Moling & Trenchless Installation
Two small pits and a pneumatic mole that travels underground between them, pulling the new pipe through. Everything in between stays exactly as it is.Driveways and lawns untouchedUsually a one-day jobLower total costRead more
Why Cascade
What matters when it is your house.
- 01
We look before we dig
The defect is located acoustically first. That is the difference between a small hole where the problem is and a trench across the garden looking for it.
- 02
Approved to work on drinking water
WaterSafe approved contractor and WIAPS registered — the straightforward way to check that whoever touches your supply is qualified to.
- 03
Your surfaces are put back
Tarmac, block paving, paths and planting are reinstated as part of the job and part of the price, not left for you to arrange with someone else.
- 04
We will tell you if a repair will do
Where the pipe is otherwise sound, a targeted repair is cheaper and less disruptive, and we will say so rather than defaulting to the bigger job.
- 05
Thirty years, locally
Three decades working under London and Home Counties streets, so we know what tends to be in the ground before we arrive.
Homeowner enquiry
Tell us what you are seeing.
Low pressure, a bill that has jumped, damp ground, or a pipe you think might be lead — a short description and a postcode are enough for us to tell you what you are probably dealing with. If you think it is lead, send a photo of the pipe near your internal stopcock.
Or reach us directly
Burst main or major leak? The freephone line is answered 24 hours a day.